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DOMESTIC ORDERS

We offer Free Shipping on Australian orders when you spend $200 or more, which are sent via Australia Post "Parcel Post" satchels. 

Orders under $200 will have a $15 flat rate shipping fee.

INTERNATIONAL ORDERS

Currently we do not ship outside of Australia

When you shop with Ross & Whitcroft, you enjoy confidence – the confidence of knowing that if you are not completely satisfied with your purchase, you can return it. Please email us at sales@rosswhitcroft.com.au within 7 days if you are not satisfied with your purchase so that we can resolve any problems. Returns must be within 30 days with proof of purchase and at your cost, we will provide an exchange, refund or repair within the guidelines outlined below. Return the item/s once you have received a Returns Authority Approval No, and send it to:173 West Fyans St, Newtown Vic 3220

All products must be returned in their ORIGINAL condition with all packaging and tags in brand new condition. If any product is marked or in ANY WAY soiled we will not accept the return. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit we therefore advise you take out shipment registration of insurance with your postal carrier. Ross & Whitcroft will not be responsible for parcels lost or damaged in transit.

Click Here to See Full Return Infomation

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